Sale & Promotions
Learn more about our sale and promotional guidelines
I purchased something just before the sale started, can I get the sale prices on my order?
In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.
I have a promo code that I want to use but it doesn't apply?
Promotion codes cannot be used with discounted items or in combination with other offers and thus doesn't work on sale items. The terms of the discount offer dictates that we do not allow multiple promotions to be combined.
When will I receive my sale order?
During Black Friday – order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!
During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions. Thanks for your great understanding.
During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions. Thanks for your great understanding.
I want to return an item to make an exchange?
If you want to exchange an item, we kindly ask you to place a new order. We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period. As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.
Orders
Info about ordering, promo codes and payment
How can I be sure that my order went through?
After submitting your order, you will be directed to the order confirmation page. We recommend you to save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.
How do I apply my promotion code?
First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.
How to apply your promotion code:
- Enter the valid promotion code in the promotional code box "Apply Discount Code" at checkout
- Click "Apply Discount"
- Check the sum of your order has been adjusted in accordance with the promotional offer
- Proceed to payment
I forgot to use my promotion code?
We are unable to apply discounts after your order has been placed.
I have a gift card - how do I apply this?
All gift cards created have a one year validity from creation date. First, double check the gift card is still valid.
How to apply your gift card code:
- Enter the valid gift card code in the gift card code box "Apply Gift card" at checkout
- Click "Apply"
- Check the sum of your order has been adjusted in accordance with your gift card
- Proceed to payment
Can I make any changes or cancel my order?
Unfortunately, it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order shortly after ordering. Instead, we advice you to place a new order ensuring the address is correct and that products has the right size etc. When you receive your original order, just return it following the return instructions.
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I cannot place an order?
While there is a number of issues that could be taking place which can sometimes be difficult to pinpoint exactly. We have a few guidelines that will help solve your problem:
- Please make sure that you are at the site for the country that you wish to order to. It should look like this for the Sweden: https://www.bjornborg.com/se. Please click here
- Check your web browser. Often older or outdated software just doesn't work as well with our site. Generally speaking the Chrome browser has the fewest problems.
- Clean out your cache memory as cookies can block your function
- - Make your purchase as a "guest" (just a describing sentence, as we all know that you're our very important customer) instead of logging onto your account
- Try with another payment solution or another credit card if possible!
- If nothing seems to be working, please try using another device and make sure that you're at the site for the country that you wish to order to!
If you have been charged/reserved by Klarna when unsuccessfully attempting to place an order, it will be refunded within 1-5 days, so no worries!
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I have not received my order confirmation?
When you have placed an order at bjornborg.com you should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account. Even though you have not received an order confirmation your order might still have been processed and we therefore recommend that you contact us at Customer Service before you place another order at our website.
Products
Learn more about the Björn Borg products
iWhy Björn Borg products?
We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.
How do I wash my Björn Borgs?
Treat your Björn Borgs with love. In the product pages, you can read how to best care for your new favourites. Generally speaking, cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener. We do recommend you consult the washing instructions in your product for detailed care instructions.
Where can I find your size guide?
Our size guide for Menswear, Womenswear, Kidswear, Swimwear and Shoes can be found here.
Shipping & Delivery
Delivery times, shipping methods and costs
We deliver all orders with local solutions for the delivery area. The shipping cost is stated at checkout when finalizing your order. All orders are delivered to a service point or home delivery if nothing else is available for selection when finalizing your order.
How do I know when my order has been shipped?
When your order has shipped you will receive a shipping confirmation email with all the details of your order along with a tracking number, so you know that your new Björn Borgs are on their way! If you cannot find the confirmation in your inbox, please check your spam/junk mail as emails sometimes end up there. Our aim is to always process and dispatch all orders within 1-2 business days. During busy times like sale or local public holidays, order processing might take additional time due to high pressure in our warehouse and/or due to the postal handling time along the way. Please note that even though your parcel is moving toward you, it can take some days before the tracking information is uploaded.
When will I receive my order?
Normally the time of standard delivery is 3 - 7 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse. All orders are fully traceable using DHL Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch. The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.
For more information regarding deliveries, please visit our Terms & Conditions right[here]
What do I do if I haven't received my order?
Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right here
Can I make any changes or cancel my order?
Unfortunately, it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order shortly after ordering. Instead, we advise you to place a new order ensuring the address is correct and that products has the right size etc. When you receive your original order, just return it from the same Service Point as where you picked up the parcel or via a DHL office or an office of the DHL partner used for the delivery.
If the address that you stated with the order is incorrect, your delivery will be sent back to our warehouse in Sweden after attempting delivery. This might take up to app. 4 weeks depending on the postal handling time in both directions. We will confirm the received return and the refund via email as soon as we have received and processed it in our warehouse in Sweden.
Payment
What are my payment options?
For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.
- Card payment - credit or debit card (Visa, Mastercard)
- Invoice (Pay within 14 days from order dispatch. Invoice option is only possible when ordering to your registered address)
- Direct Payment (Payment directly through your bank)
- Paypal
The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which has to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods
Returns & Refunds
How to return or exchange a product
What is your return policy?
We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you’ve simply changed your mind? Either way, we offer free returns and you must return your product within 90 days upon receiving your order.
Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear and Swimwear bottoms can only be returned if unopened in the original packaging, unworn and in the same condition as delivered, with all tags attached.
How do I return item?
- Place the products you want to return in a package (underwear must have an unbroken seal and be in a re-saleable condition).
- Fill in the return form enclosed in your original shipment and include it in your return parcel.
- Please mail back your return within 90 days of receipt to the address stated on the return form. You can choose to send it back using any postal service.
You will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.
Therefore we recommend obtaining a receipt from the postal service as proof of postage.
Please be informed that return charges will be at customer's expense.
Return address:
Nowaste Logistics
Att: Bjorn Borg
Mineralgatan 17
254 64 Helsingborg
Sweden
Do you accept returns on underwear?
Underwear and Swimwear bottoms can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.
If you have any additional questions regarding your return, please contact our Customer Success Team right here.
When will I get my money back?
We will issue a refund for your payment as soon as we've received the return and inspected it in our warehouse in Sweden. This may take approximately 2 weeks after you've made your return. We will contact you with an email confirmation as soon as your return has been received and processed by us. The refund for the returned items will be received via the same means you used to make your purchase.
Can I return an item to a Björn Borg store?
Items purchased from the webshop cannot be returned in a Björn Borg concept store. Please see section "How do I return an item?" above for return instructions.
I paid my order with a gift card, how will I be refunded?
If you have paid your order with a gift card, you will be refunded with a new gift card.
I want to exchange an item to another‚ how can I do that?
Size & Fit
Get the right size oon your first try
Claims
What to do when reality fails?
How I do complain on a product purchased on bjornborg.com?
To address a complaint we require a written description and image describing the reason for the complaint, along with our logo fully visible and the original order number. Send this to [email protected] or contact us right here.
To protect your integrity, we kindly ask you to exclude yourself from the picture.
If the claim is approved, you will be compensated in the following order:
- If possible, a new product
- Gift card with an equal value as paid for the product
- Refund
If you have purchased the product in a store other than bjornborg.com, you are advised to contact that store or web shop to register a complaint. All claims should be handled by the original point of purchase.
NOT LOGGED IN
category
/Customer Service/FAQ
578
446
FAQ
https://www.bjornborg.com/us/customer-service/faq
1
3