Customer service

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Where is my order?

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What is your return policy?

F.A.Q

When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. This is the reason why a product can not be added to the shopping cart.

During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions.

During Black Friday – order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!

If you want to exchange an item, we kindly ask you to place a new order. We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period. As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.

Promotion codes cannot be used with discounted items or in combination with other offers and thus doesn't work on sale items. The terms of the discount offer dictate that we do not allow multiple promotions to be combined.

In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.

 
  1. Enter the valid gift card code in the gift card code field "Got promotion code or a gift card?" at checkout.
  2. Click "Add+"
  3. Check the sum of your order has been adjusted in accordance with your gift card
  4. Proceed to payment

While there is a number of issues that could be taking place, which can sometimes be difficult to pinpoint exactly, we have a few guidelines that will help solve your problem. 

* Please make sure that you are at the site for the country that you wish to order to. It should look like this for Sweden: https://www.bjornborg.com/se
* Check your web browser. Often older or outdated software just doesn't work as well with our site. Generally speaking, the Chrome browser has the fewest problems.
* Clean out your cache memory as cookies can block your function.
* If your problem remains, please try with another payment solution or another credit card if possible.
* If nothing seems to be working, please try using another device and make sure that you're at the site for the country that you wish to order to.

During busy periods unexpected issues onsite and a host of other problems out of our control may occur. 

 

You should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account.

Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact us at Customer Service before you place another order at our website.

If you have not received an order confirmation to your stated email address, please check your spam as emails sometimes end up there for some reason. Not receiving a confirmation does not always mean that your order was not successful. Please contact our Customer Success Team right here before making another ordering attempt just to be sure.

If you have been charged/reserved when unsuccessfully attempting to place an order, it will be refunded within 1 - 5 days, so no worries!

 

We are unable to apply discounts after your order has been placed.

First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.

How to apply your promotion code:

1. Enter the valid promotion code in the promotional code box "Kupongkoder/Apply Discount Code" at checkout
2. Click "Använd Kupong Apply Discount"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment

After submitting your order, you will be directed to the order confirmation page. We recommend you save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.

It is not possible to add something to an already placed order.

The order will only appear on your account when it is sent, provided you were logged in when the purchase was made.

We don't have the possibility to make any changes to an order already placed order. My best advice, if the address is incorrect, is for you to place a new order ensuring the address is correct and wait for the original order to be returned and refunded.

Usually, the parcel is returned to us within 3-6 weeks, and we will then issue a refund for the order. We understand this is far from ideal and apologize for the inconvenience. However, it is due to avoid fraudulent orders being processed and in the end, for your safety as a consumer.

Unfortunately, it is not possible to cancel, add or change anything in your order. If you ordered the wrong size, we recommend that you place a new order.

You will need to place a new order and once you have received your original order simply return it according to the return instructions.

All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware of and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.

Your order will be sent out of our warehouse as quickly as possible but always within 1-2 days. And about 1-3 days after the holidays.


We deliver all orders with local solutions for the delivery area. The shipping cost is stated at checkout when finalizing your order. All orders are delivered to a service point or home delivery if nothing else is available for selection when finalizing your order.

Your order has been shipped with UPS and you can follow it CLICK HERE.

Delivery time is 4-7 working days after dispatch from our warehouse.

 

 

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact us and we will help you :)

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking number along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 10 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right here.

Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.

We recommend you to place a new order ensuring the address is correct.

Normally the time of standard delivery is 3 - 10 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse. 

All orders are fully traceable using DHL/UPS Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch.  The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.

 

 

 

You will receive a shipping confirmation email with all the details of your order along with a tracking number, so you know that your new Björn Borgs are on their way! If you cannot find the confirmation in your inbox, please check your spam as emails sometimes end up there.

Our aim is to always process and dispatch all orders within 1-2 business days. During busy times like sale or local public holidays, order processing might take additional time due to high pressure in our warehouse and/or due to the postal handling along the way.

Within Sweden:

We ship all orders within Sweden with DHL Service Point. The shipping cost is 40-50SEK and free on all orders over 800SEK. All orders are delivered to a Service Point near your registered address. 

To Nordic countries:

The shipping cost is FI €4.95 /  NOK 60.00 / DKK 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.

To Europe:

The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).

For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.
The normal delivery time after dispatch from our warehouse is 4-7 working days.

To the rest of the world:

The shipping cost is €14.95 and free on all orders over €150.00
USA: The shipping cost is 19.99 USD. Customs charges may apply.
Canada: The shipping cost is 19.99 CAD. Customs charges may apply.

Tax/VAT:

All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware of and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.

As of 1 January 2021, If your order value exceeds £ 135.00, you as a customer will have to pay for the import costs.

 

Please place multiple orders if your shopping bag value exceeds £135 to avoid these costs.


During Public holidays, Sale and Weekends, the lead time for our shipments can sometimes be longer than normal.

Packages are not sent on public holidays and weekends.

Once your order has been shipped, you can track your package by:

  • Click on the tracking link in the email that contains your shipping confirmation.
  • Contact our customer service for more information about your order.

Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. Therefore, we unfortunately have no opportunity to cancel, add or change anything in your order.

Unfortunately, we have no technical possibility to change the delivery method in your order afterward.

In addition to the mandatory address fields marked with (*), you have the option of entering additional information in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:

Company name

Apartmentnumber

c / o

If you have a short and simple delivery address, you can leave the field blank as it is not mandatory.

Please contact us and we will help correct the problem.
Remember to enter your order number for fast and efficient handling of your case.

Unfortunately, we have no technical possibility to change the delivery method in your order afterward.

An online order can unfortunately not be returned in a physical store.

We offer free returns if you live in an EU country or UK and you must return your product within 90 days upon receiving your order.
Non-EU countries need to pay for their shipping costs on their own.
 
Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear and Swimwear bottoms can only be returned if unopened in the original packaging, unworn and in the same condition as delivered, with all tags attached.

If you want to make a return, please click on the country you are sending your return from below.

Click on your country for return instructions:

Sweden

The Netherlands

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Norway

UK

US

Other County

We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you’ve simply changed your mind. Either way, we are not satisfied until you are and if you're not content with your purchase from www.bjornborg.com send it back within 90 days upon receiving your order. Due to the nature of underwear and swimwear bottoms, we cannot accept returns if opened and/or tried. We will not accept or refund incomplete returns or products that have been used or washed.

 

 

 

 

 

 

 

If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product. Unfortunately, we are unable to administrate exchanges in connection to returns in our warehouse.

Return instructions CLICK HERE.

If you have paid your order with a gift card, you will be refunded with a new gift card of the same amount.

We will issue a refund for your payment as soon as we've received the return and inspected it in our warehouse in Sweden.

a) For Nordic countries; This may take approximately 2 weeks after you've made your return. The refund for the returned items will be received via the same means you used to make your purchase.

b) EU & NON-EU countries; This may take approximately 3-6 weeks after you've made your return. The refund for the returned items will be received via the same means you used to make your purchase.

If you are paying with invoice:

If your invoice expiration date is up before our handling time for returns, we advise you to pay your invoice or get in contact with Klarna to push the last day of payment forward, while waiting for the return to be processed. If you choose to pay your invoice, Klarna will refund the amount when the return has been handled and approved by us at Björn Borg. If Klarna is missing any bank information, they will get in contact with you. You can get in contact with Klarnas Customer Service right here.

 

Due to the nature of underwear, we do not accept returns if opened and/or tried.

Underwear can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

If we have not received your return, it is because returns take app. 3 - 6 weeks.

Returns are first shipped to our return hub in Germany before being sent collectively to our final destination warehouse in Sweden. The tracking link will only show when your returned order has arrived in the German hub.

 

 

In order to get your claim handled, we kindly ask you to contact the store where they were purchased as a distributor we cannot exchange/judge any complaints from direct customers. Claims like these need to be handled by the original point of purchase so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.

If your product is damaged and you need to make a claim.

Go to https://www.bjornborg.com/returns

 

You can cancel your subscription at any time by contact us at customerservice@bjornborg.com.
When you have created your subscription, you will be charged 0EUR. As soon as your order has been sent from our warehouse, you will receive an order confirmation email.
If you have any further questions please contact us at customerservice@bjornborg.com.
 
You can cancel your subscription at any time by contact us at customerservice@bjornborg.com.
You can choose to receive your boxers every month, every two months or every three months.
Sign up for our boxers subscription & save up to 30%. With us, it's easy and convenient to sign up an subscription on our boxers. You can receive delivery every month, every two months, or every three months. Choose the option that suits you best.
Your package contains 2 packs of boxers, choose between black and patterned boxers. Both options are Premium Cotton Stretch boxers, which is a favorite with flexible stretch and a perfect fit.

The discount code does not work, it may be because it can not be combined with other discounts.

If you have more questions, please contact us at customer service.

For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.

  • Card payment - credit or debit card (Visa, Mastercard)
  • Klarna invoice - Pay as you wish and keep track of your purchases in the Klarna app.
  • Direct Payment (Payment directly through your bank)
  • Paypal

The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.

Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.

We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.

To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.

Cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.

We do recommend you to consult the washing instructions in your product for detailed care instructions.

First of all, we have three different thicknesses (weights) on our cotton underwear; Core-boxer solids underwear is made of cotton weighing 210g / m2.

Core-boxer patterned underwear is made of cotton weighing 190g / m2. However, as these are printed, they feel thicker and appear more like weighing around 210g / m2 just like the solids.

Our Essential-boxer shorts are always in 12-, 10-, 7-, 5-, & 3-packs, and these are made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, especially if you're used to the others with a slightly thicker quality.

 

We do not have lady panties with the "old" wide waistband for the moment. Our production department is working on developing our ladies' panties all the time and has now made a narrower and softer elastic band which has been greatly appreciated. But many customers have also given feedback that the old model is missing and our production team are working on a solution here. But unfortunately, we do not know if or when these are in range again.

You will find our underwear guide if you CLICK HERE.

Made of 90% Polyester and 10% Elastane.

Our performance underwear is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.

The Björn Borg Customer Success Team handles all support through e-mail. Our aim is to answer all e-mails within two working days, 9-16 CET.
For any inquiry about your ongoing purchase with Björn Borg.com, please send your email via our widget in the corner on your right handside "Help?".

We look forward to helping you with your inquiry! Send an e-mail with your question via our widget that you will find in the right corner "Help?"

Our aim is to respond to all e-mails within two working days.

We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed

Yes, we have a chat. It is visible when there is an available agent who can help you. When the chat is not visible, it means that all agents are busy at the moment or that we have closed.
If the chat does not come up when you need us, you are welcome to get in touch via email.

Our sizes are in EU standars. 

To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.

Size translation:

XS = 34

S = 36

M = 38

L = 40

XL = 42

XXL = 44

At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter. If this does not work, please send us a message here in the widget and we will help you.

If you have forgotten your password, click in the right corner on the little figure.
You will then find a "Reset password" bottom.

You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.

Please be sure you are on the right country site when you request your password.

Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.

Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.

Enjoy the advantages of your own account at bjornborg.com:

- Order History

- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.

- News & Exclusive Offers.

Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here

 

The order will only appear on your account when it is sent, provided you were logged in when the purchase was made

Yes, you will be able to keep your bonus check upon return. We will notify you via email when your return has been received and what your new bonus check code is.

When a bonus voucher is created, your will find it in the check out step, provided you are logged in.
If there is an active bonus check to use, you can select it under the discount code box.


Your bonus check is valid for 6 months.

To get a bonus check you need to reach 1000 Points = 100€ / 100$ / 100£.

As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 
1€ / 1$ / 1£ = 10 points.


1000 points = 1 voucher á €5.00


When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.

Björn Borg works actively with reducing our carbon footprint as well as securing good working conditions and respecting human rights for people manufacturing our products.

For full insight in our sustainability work, check out this link.

How can we help you?

Delivery / Order information
Return
Claim
Missing parcel
Product information
Missing product / Incorrect product
Team Borg
UK - shipment
Afound
Amazon
Other