We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you’ve simply changed your mind. Either way, we are not satisfied until you are and if you're not content with your purchase from www.bjornborg.com send it back within 30 days upon receiving your order. Due to the nature of underwear and swimwear bottoms, we cannot accept returns if opened and/or tried. We will not accept or refund incomplete returns or products that have been used or washed.
The moment we receive your parcel, we will arrange for your refund (excluding original shipping cost) and send you a notification email. This will take app. 2 - 3 weeks after you have returned the order.
THIS IS HOW YOU DO IT:
1. Go to the DHL Return page here.
2. Enter your contact details, set company to "Björn Borg Retail AB" and please add your order number as "Reference 1".
3. Fill in the return form. If your return form is missing, download it here.
4. Place the products you wish to return in a parcel.
5. Cut the label along the marking line and stick it on your return parcel.
6. Drop off the parcel at a DHL-office/ DHL Partner Office of your choice within 30 days.
7. You will get a printed receipt from the employee at the service point including the shipment number of the parcel. This number allows you to track your parcel online here.
Please note that Björn Borg cannot refund any delivery, tax or duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.
To make a complaint we require a written description and an image of the product showing the problem clearly, sent to [email protected] In some instances we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.
If you wish to exchange an order simply make a return and place a new order.
WHEN WILL I GET MY MONEY BACK?
Returns may take app. 2 - 3 weeks before reaching our warehouse in Sweden, depending on the postal handling time. Once the return has been processed, we will contact you with a confirmation and the refund will be with you within 1 – 5 bank days. The refund will be issued to the original payment type used for the purchase.