Customer service

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What is your return policy?

F.A.Q

When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. This is the reason why a product can not be added to the shopping cart.

In order to get your claim handled, we kindly ask you to contact the store where they were purchased as a distributor we cannot exchange/judge any complaints from direct customers. Claims like these need to be handled by the original point of purchase so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.

At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter. If this does not work, please send us a message here in the widget and we will help you.

We don't have the possibility to make any changes to an order already placed order. My best advice, if the address is incorrect, is for you to place a new order ensuring the address is correct and wait for the original order to be returned and refunded.

Usually, the parcel is returned to us within 3-6 weeks, and we will then issue a refund for the order. We understand this is far from ideal and apologize for the inconvenience. However, it is due to avoid fraudulent orders being processed and in the end, for your safety as a consumer.

Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.

An online order can unfortunately not be returned in a physical store.

We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you’ve simply changed your mind? Either way, we offer free returns if you live in an EU country or UK and you must return your product within 90 days upon receiving your order.
Non-EU countries need to pay for their shipping costs on their own.
 
Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear and Swimwear bottoms can only be returned if unopened in the original packaging, unworn and in the same condition as delivered, with all tags attached.

Unfortunately, it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order shortly after ordering. Instead, we advise you to place a new order ensuring the address is correct and that products has the right size etc. When you receive your original order, just return it from the same Service Point as where you picked up the parcel or via a DHL office or an office of the DHL partner used for the delivery.

If the address that you stated with the order is incorrect, your delivery will be sent back to our warehouse in Sweden after attempting delivery. This might take up to app. 4 weeks depending on the postal handling time in both directions. We will refund you as soon as we have received and processed it in our warehouse in Sweden.

All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware of and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.

We deliver all orders with local solutions for the delivery area. The shipping cost is stated at checkout when finalizing your order. All orders are delivered to a service point or home delivery if nothing else is available for selection when finalizing your order.

The Björn Borg Customer Success Team handles all support through e-mail. Our aim is to answer all e-mails within two working days, 9-16 CET.
For any inquiry about your ongoing purchase with Björn Borg.com, please send your email via our widget in the corner on your right handside "Help?".

We look forward to helping you with your inquiry! Send an e-mail with your question via our widget that you will find in the right corner "Help?"

Our aim is to respond to all e-mails within two working days.

We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed

We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.

  1. Enter the valid gift card code in the gift card code field "Got promotion code or a gift card?" at checkout.
  2. Click "Add+"
  3. Check the sum of your order has been adjusted in accordance with your gift card
  4. Proceed to payment

During Black Friday – order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!

During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions.

Our sizes are in EU standars. 

Your order has been shipped with UPS and you can follow it CLICK HERE.

Delivery time is 4-7 working days after dispatch from our warehouse.

 

 

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact us and we will help you :)

While there is a number of issues that could be taking place, which can sometimes be difficult to pinpoint exactly, we have a few guidelines that will help solve your problem. 

* Please make sure that you are at the site for the country that you wish to order to. It should look like this for Sweden: https://www.bjornborg.com/se
* Check your web browser. Often older or outdated software just doesn't work as well with our site. Generally speaking, the Chrome browser has the fewest problems.
* Clean out your cache memory as cookies can block your function.
* If your problem remains, please try with another payment solution or another credit card if possible.
* If nothing seems to be working, please try using another device and make sure that you're at the site for the country that you wish to order to.

During busy periods unexpected issues onsite and a host of other problems out of our control may occur. 

 

To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.

If you want to exchange an item, we kindly ask you to place a new order. We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period. As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.

Promotion codes cannot be used with discounted items or in combination with other offers and thus doesn't work on sale items. The terms of the discount offer dictate that we do not allow multiple promotions to be combined.

In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.

 

If you have forgotten your password, click here to reset this. You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.

Please be sure you are on the right country site.

Under the name B. Tomorrow, Björn Borg works actively with reducing our carbon footprint as well as securing good working conditions and respecting human rights for people manufacturing our products.

For full insight in our sustainability work, check out this link.

To find your perfect fit, please press on a product and then you will find the size guide at the right hand side of the product image.

Treat your Björn Borgs with love! On the product pages you can read how to best care for your new favorites. Generally speaking, cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.

We do recommend you to consult the washing instructions in your product for detailed care instructions.

If your product is damaged and you need to make a claim.

1. Go to https://www.bjornborg.com/returns

2. Log in to see your order

3. Select the item/s to claim

4. Upload a photo of the damaged product along with a written description, clearly showing the issue

5. Please do not send the claim in return to us

6. Once our customer service has handled and approved your claim, we will contact you and make a refund

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking number along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 10 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right here.

Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.

We recommend you to place a new order ensuring the address is correct.

Normally the time of standard delivery is 3 - 10 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse. 

All orders are fully traceable using DHL/UPS Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch.  The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.

 

 

 

When your order has shipped you will receive a shipping confirmation email with all the details of your order along with a tracking number, so you know that your new Björn Borgs are on their way! If you cannot find the confirmation in your inbox, please check your spam as emails sometimes end up there.

Our aim is to always process and dispatch all orders within 1-2 business days. During busy times like sale or local public holidays, order processing might take additional time due to high pressure in our warehouse and/or due to the postal handling along the way.

Within Sweden:

We ship all orders within Sweden with DHL Service Point. The shipping cost is 40-50SEK and free on all orders over 800SEK. All orders are delivered to a Service Point near your registered address. 

To Europe:

The shipping cost is €4.00 (UK £4.00) and free on all orders over €80 (UK £80.00).

To some countries, you can choose to deliver with our quicker alternative, DHL Express, for a cost of €14.95.

To the rest of the world:

Please enter here

Tax/VAT:

All orders and products are shipped from our Swedish warehouse. International orders can incur taxes, as you are aware of and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Please contact your local customs office for further information.

For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.

  • Card payment - credit or debit card (Visa, Mastercard)
  • Invoice (Pay within 14 days from order dispatch. Invoice option is only possible when ordering to your registered address)
  • Direct Payment (Payment directly through your bank)
  • Paypal

The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.

When you have placed an order at bjornborg.com you should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account. Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact us at Customer Service before you place another order at our website.

If you have not received an order confirmation to your stated email address, please check your spam as emails sometimes end up there for some reason. Not receiving a confirmation does not always mean that your order was not successful. Please contact our Customer Success Team right here before making another ordering attempt just to be sure.

If you have been charged/reserved when unsuccessfully attempting to place an order, it will be refunded within 1 - 5 days, so no worries!

 

We are unable to apply discounts after your order has been placed.

First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.

How to apply your promotion code:

1. Enter the valid promotion code in the promotional code box "Kupongkoder/Apply Discount Code" at checkout
2. Click "Använd Kupong Apply Discount"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment

After submitting your order, you will be directed to the order confirmation page. We recommend you save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.

We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you’ve simply changed your mind. Either way, we are not satisfied until you are and if you're not content with your purchase from www.bjornborg.com send it back within 90 days upon receiving your order. Due to the nature of underwear and swimwear bottoms, we cannot accept returns if opened and/or tried. We will not accept or refund incomplete returns or products that have been used or washed.

Click on your country for return instructions:

Sweden

The Netherlands

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Norway

UK

US

Other County

 

 

 

 

 

 

 

Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.

Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.

If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product. Unfortunately, we are unable to administrate exchanges in connection to returns in our warehouse.

Enjoy the advantages of your own account at bjornborg.com:

- Order History

- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.

- News & Exclusive Offers.

Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here

 

If you have paid your order with a gift card, you will be refunded with a new gift card of the same amount.

We will issue a refund for your payment as soon as we've received the return and inspected it in our warehouse in Sweden.

a) For Nordic countries; This may take approximately 2 weeks after you've made your return. The refund for the returned items will be received via the same means you used to make your purchase.

b) EU & NON-EU countries; This may take approximately 3-6 weeks after you've made your return. The refund for the returned items will be received via the same means you used to make your purchase.

If you are paying with invoice:

If your invoice expiration date is up before our handling time for returns, we advise you to pay your invoice or get in contact with Klarna to push the last day of payment forward, while waiting for the return to be processed. If you choose to pay your invoice, Klarna will refund the amount when the return has been handled and approved by us at Björn Borg. If Klarna is missing any bank information, they will get in contact with you. You can get in contact with Klarnas Customer Service right here.

 

Due to the nature of underwear, we do not accept returns if opened and/or tried.

Underwear can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

As of 1 January 2021, we are unable to process orders over £135. Please place multiple orders if your shopping bag value exceeds £135.

If your order value exceeds £ 135.00, you as a customer will have to pay for the import costs.

Yes, we have a chat. It is visible when there is an available agent who can help you. When the chat is not visible, it means that all agents are busy at the moment or that we have closed.
If the chat does not come up when you need us, you are welcome to get in touch via email.

First of all, we have three different thicknesses (weights) on our cotton underwear; Core-boxer solids underwear is made of cotton weighing 210g / m2.

Core-boxer patterned underwear is made of cotton weighing 190g / m2. However, as these are printed, they feel thicker and appear more like weighing around 210g / m2 just like the solids.

Our Essential-boxer shorts are always in 12-, 10-, 7-, 5-, & 3-packs, and these are made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, especially if you're used to the others with a slightly thicker quality.

 

How can we help you?

Delivery / Order information
Return
Claim
Missing parcel
Product information
Missing product / Incorrect product
Team Borg
UK - shipment
Afound
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