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Returns

RETURNS

We realize the world isn't perfect and sometimes your order may not be what you expected. Or maybe you simply changed your mind. Either way, we are not satisfied until you are and if you're not content with your purchase from www.bjornborg.com send it back within 90 days upon receiving your order. Returned products must be returned in the same condition as they were sent and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear and Swimwear bottoms can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

THIS IS HOW YOU DO IT:

  1. In your parcel there is a pre-printed return label. Attach label onto the package and put the items you want to return in the box.

  2. Fill in the return form with what product you want to return and the reason for that, choosing from the return codes available.

  3. Drop off the parcel at a Bring/DHL office of your choice within 90 days. We recommend you to go to the same post office as where you originally collected your parcel. The parcel will be accepted free of charge.

  4. You will get a printed receipt from the employee at the service point including the shipment number of the parcel. Please keep this as proof of postage.

COMPLAINS

To make a complaint we require a written description and an image of the product showing the problem clearly, sent to [email protected] In some instances we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.

EXCHANGE

If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product. Unfortunately, we are unable to administrate exchanges in connection to returns in our warehouse.

WHEN WILL I GET MY MONEY BACK?

We will issue a refund for your payment as soon as we've received the return and inspected it in our warehouse in Sweden. This may take approximately 2 weeks after you've made your return. We will contact you with an email confirmation as soon as your return has been received and processed by us. The refund for the returned items will be received via the same means you used to make your purchase.