Sale & Promotions
I purchased something just before the sale started, can I get the sale prices on my order?
I have a promo code that I want to use but it doesn't apply?
When will I receive my sale order?
During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions. Thanks for your great understanding.
I want to return an item to make an exchange?
Orders
How can I be sure that my order went through?
How do I apply my promotion code?
How to apply your promotion code:
- Enter the valid promotion code in the promotional code box "Apply Discount Code" at checkout
- Click "Apply Discount"
- Check the sum of your order has been adjusted in accordance with the promotional offer
- Proceed to payment
I forgot to use my promotion code?
I have a gift card - how do I apply this?
- Enter the valid gift card code in the gift card code box "Apply Gift card" at checkout
- Click "Apply"
- Check the sum of your order has been adjusted in accordance with your gift card
- Proceed to payment
Can I make any changes or cancel my order?
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I cannot place an order?
- Please make sure that you are at the site for the country that you wish to order to. It should look like this for the Sweden: https://www.bjornborg.com/se.
- Check your web browser. Often older or outdated software just doesn't work as well with our site. Generally speaking the Chrome browser has the fewest problems.
- Clean out your cache memory as cookies can block your function
- - Make your purchase as a "guest" (just a describing sentence, as we all know that you're our very important customer) instead of logging onto your account
- Try with another payment solution or another credit card if possible!
- If nothing seems to be working, please try using another device and make sure that you're at the site for the country that you wish to order to!
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I have not received my order confirmation?
When you have placed an order at bjornborg.com you should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account. Even though you have not received an order confirmation your order might still have been processed and we therefore recommend that you contact us at Customer Service before you place another order at our website.
Products
Why Björn Borg products?
How do I wash my Björn Borgs?
Where can I find your size guide?
Contact
How do I contact you?
Our aim is to respond to all e-mails within two working days.
We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed
Do you have a phone number?
For any inquiry about your ongoing purchase with Björn Borg.com, please send an e-mail to [email protected]
My account
How can I create an account?
Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.
Why should I create an account?
- Order History
- Faster and easier checkout. Configure your billing and shipping information to make checkouts a breeze.
- News & exclusive offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
How do I recover my lost password?
Sustainability
B. Tomorrow - What is that?
For full insight in our sustainability work, check out this link.
Shipping & Delivery
Within Sweden:
To the rest of the world
Tax/VAT
How do I know when my order has been shipped?
When will I receive my order?
Normally the time of standard delivery is 3 - 7 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse. All orders are fully traceable using DHL Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch. The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.
For more information regarding deliveries, please visit our Terms & Conditions right[here](https://www.bjornborg.com/customer-service/terms-conditions)
What do I do if I haven't received my order?
Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right [here](https://www.bjornborg.com/contact)
Can I make any changes or cancel my order?
Unfortunately, it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order shortly after ordering. Instead, we advise you to place a new order ensuring the address is correct and that products has the right size etc. When you receive your original order, just return it from the same Service Point as where you picked up the parcel or via a DHL office or an office of the DHL partner used for the delivery.
If the address that you stated with the order is incorrect, your delivery will be sent back to our warehouse in Sweden after attempting delivery. This might take up to app. 4 weeks depending on the postal handling time in both directions. We will confirm the received return and the refund via email as soon as we have received and processed it in our warehouse in Sweden.
Payment
What are my payment options?
- Card payment - credit or debit card (Visa, Mastercard)
- Invoice (Pay within 14 days from order dispatch. Invoice option is only possible when ordering to your registered address)
- Direct Payment (Payment directly through your bank)
- Paypal
The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which has to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.
Returns & Refunds
What is your return policy?
How do I return an item?
- In your parcel there is a pre-printed return label. Attach this label onto the package and put the items you want to return in the box. All underwear must be in its original condition, i.e. unopened/unused - if not, we will reject the return.
- Fill in the return form with what product you want to return and the reason for return, choosing from the return codes available.
- Fill in the return form by entering the reason for return, choosing from the alternatives given.
- Drop the parcel off at a DHL Service Point of your choice within 90 days from order receipt. We recommend you to go to the same Service Point as where you originally collected your parcel. The parcel will be accepted free of charge.
- You will get a printed receipt from the Service Point including the shipment number of the parcel. Please keep this as proof of postage.
Do you accept returns on underwear?
If you have any additional questions regarding your return, please contact our Customer Success Team right here.
When will I get my money back?
Can I return an item to a Björn Borg store?
I paid my order with a gift card, how will I be refunded?
I want to exchange an item to another‚ how can I do that?
Size & Fit
Claims
How I do complain on a product purchased on bjornborg.com?
To protect your integrity, we kindly ask you to exclude yourself from the picture.
If the claim is approved, you will be compensated in the following order:
- If possible, a new product
- Gift card with an equal value as paid for the product
- Refund