1. Enter the valid promotion code in the promotional code box "Apply Discount Code" at checkout
2. Click "Apply Discount"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment

1. Enter the valid gift card code in the gift card code box "Apply Gift card" at checkout
2. Click "Apply"
3. Check the sum of your order has been adjusted in accordance with your gift card
4. Proceed to payment

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Normally the time of standard delivery is 3 - 7 business days (Mon-Fri) depending on the market, after dispatch from our Swedish warehouse. All orders are fully traceable using DHL Track and Trace. You will receive your tracking number in a shipping confirmation sent to your registered email address upon dispatch.  The delivery time is only an estimation and particularly during high season (e.g. Christmas and sales) deliveries may take longer than normal depending on the postal handling.

For more information regarding deliveries, please visit our Terms & Conditions right[here](https://www.bjornborg.com/customer-service/terms-conditions)

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right [here](https://www.bjornborg.com/contact)

Unfortunately, it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order shortly after ordering. Instead, we advise you to place a new order ensuring the address is correct and that products has the right size etc. When you receive your original order, just return it from the same Service Point as where you picked up the parcel or via a DHL office or an office of the DHL partner used for the delivery.

If the address that you stated with the order is incorrect, your delivery will be sent back to our warehouse in Sweden after attempting delivery. This might take up to app. 4 weeks depending on the postal handling time in both directions. We will confirm the received return and the refund via email as soon as we have received and processed it in our warehouse in Sweden.

1. In your parcel there is a pre-printed return label. Attach this label onto the package and put the items you want to return in the box. All underwear must be in its original condition, i.e. unopened/unused - if not, we will reject the return.
2. Fill in the return form with what product you want to return and the reason for return, choosing from the return codes available.
3. Fill in the return form by entering the reason for return, choosing from the alternatives given.
4. Drop the parcel off at a DHL Service Point of your choice within 90 days from order receipt. We recommend you to go to the same Service Point as where you originally collected your parcel. The parcel will be accepted free of charge.
5. You will get a printed receipt from the Service Point including the shipment number of the parcel. Please keep this as proof of postage.