Returns
Returns
We understand that sometimes things don’t go as planned, and your satisfaction is our priority. If you’re not 100% happy with your purchase, you can return your order within 30 days.
How to return:
Log in using your email and order number to register your return.
Follow the instructions provided when registering your return.
A return fee of 3.95 EUR will apply.
Once we receive the returned parcel at our warehouse, we will process your refund promptly.
We value your happiness and want to ensure a seamless experience for you. If you have any further questions or need assistance, our dedicated customer service team is here to help.
Thank you for choosing Björn Borg, and we appreciate your understanding and cooperation in the return process.
Returns - Non-EU Customers Only
Hey, we understand that sometimes things don't go as planned. Our priority is your complete satisfaction with your purchase. If for any reason you're not 100% happy, don't worry – we offer a hassle-free and climate-compensated return option within 30 days.
Please be aware that as our warehouse is located in Sweden, we kindly request that you assume responsibility for covering the full cost of returning the parcel. If you have any inquiries or require assistance with the return process, please do not hesitate to contact our dedicated customer support team. Thank you for your understanding and cooperation.
To initiate your return follow the simple steps below:
Log in using your email and order number to register your return.
Follow the instructions provided upon registering your return.
Once we receive the returned parcel at our warehouse, we will process your refund promptly.
We value your happiness and want to ensure a seamless experience for you. If you have any further questions or need assistance, our dedicated customer service team is here to help.
Thank you for choosing Björn Borg, and we appreciate your understanding and cooperation in the return process.
Claim
If your product is damaged and you need to file a claim:
Register your complaint.
Once our customer service team has reviewed and approved your claim, we will contact you to initiate the refund process.
Please do not return the damaged product to us. You may either keep it or safely dispose of it.
Thank you for your cooperation, and we apologize for any inconvenience caused. Our aim is to provide you with the best possible solution and ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.