- Customer Service
- Terms & Conditions
Terms of Sale
The following Terms of Sale apply to sales at www.bjornborg.com (”the Web Shop”) with the exception of US sales. You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Björn Borg in the future. For the Terms of Sale regarding our US webshop, please visit the US shop.
The Web Shop is intended for sales to consumers only. If you are below the age of 16 you must gain parental approval before submitting any order through the Web Shop. A binding purchase agreement is concluded when your order have been confirmed by us (Order Confirmation).
On rare occasions a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. Björn Borg may have to cancel part of or the entire order. Björn Borg reserves the right to cancel an order if fraud or similar activity, such as unauthorized use of another’s credit card, is suspected.
PRICE & PAYMENT
The prices at the Web Shop are current prices and may be changed at any time. Björn Borg is not bound by price indications in the Web Shop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occurred due to technical problems in the web platform or rates that have been manipulated by the customer. Any orders hereby can systematically be cancelled. Payment can be made by credit card, direct debit, invoice or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (Klarna), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard etc. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security. At this moment we offer payment with invoice/pay after delivery to Sweden, Norway, Finland, Holland, Germany, Austria and UK. In Sweden and Finland we support local banks. In Germany and Austria we support SOFORT as well as Lastschrift. Payments with SEPA and iDEAL are supported in Holland.
SUPPORT REGARDING PAYMENT
Björn Borg has chosen to put the safety of our customers in the hands of the experts, Klarna. Our access to sensible information is therefore very limited. For questions regarding payments we kindly ask you to contact Klarna.
TAXES & DUTIES
On all orders from within the European Union prices include local VAT and are payable in the currency indicated at the Web Shop. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout. Payment of any duties and taxes is the responsibility of the recipient and will not be refunded or compensated by Björn Borg.
Rest of the World
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price payed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. This is not uncommon when shipping to a non-EU country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. Payment of any duties and taxes is the responsibility of the recipient and will not be refunded or compensated by Björn Borg. (More information can be obtained by contacting your local customs office.
PROMOTIONS & DISCOUNT CODES
On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.
Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.
We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered to you within five to ten business days. Delivery times are estimates only and particularly during high season (e.g. Christmas) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to most countries but may not ship to certain countries outside the European Union. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the European Union. For orders from and shipments to the US, please refer to our separate US Web Shop. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
RIGHT OF WITHDRAWAL AND RETURNS
We offer you a “no questions asked” 30-day right-of-withdrawal from your purchase, calculated from the date you order the goods. If you wish to make such a return please follow our return instructions . Items shall be returned here under properly wrapped and packed in their original packaging in an unused and saleable condition. We do not accept returns of underwear and swimwear, unless the underwear or swimwear is in its original sealed wrapping (i.e. you may not remove the seal if you wish to return these products).
As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns here under shall be sent to Customer Service or to the other address specifically instructed by us. If we have included a return form in your delivery you should use such return form. In case of a return the risk (for loss or damage during delivery) is on the customer. Items purchased at the Web Shop cannot be returned in or through any physical Björn Borg Store.
Certain products referred to at the Website may not be available in your country. Please contact your local store or distributor for more details about what products are available in your country (please refer to our Store Locator and/or Distributor list at the Website). We disclaim liability for any apparent typos on the Website. While we aim at providing as accurate as possible descriptions and images on the Website, there may be minor colour variations between the images and the actual products sold by us, due to a number of factors such as the colour contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.
Theses Terms and Condition shall be goverened by the laws of Sweden
Regional Wholesale Distributors carry Björn Borg products. Feel free to contact them for more specific information. Your region
Terms of Loyalty Program / Team Borg
The Team Borg Loyalty Program (the“Program”) is designed to help you get the most out of your membership. These Program terms and conditions (the “Program Terms and Conditions”) contain important information regarding the Program. Please read the following Program Terms and Conditions carefully.
1.1 The Program is offered at the sole discretion of Björn Borg. (“Björn Borg,” “we,” “our” or “us”). The Program is available to individuals aged at least 16, for their personal use only and is limited to one account per individual. The Program may not be used for any business or commercial purpose. Björn Borg may in its sole discretion refuse to create an account for any reason.
2. PROGRAM ENROLLMENT
2.1 Individuals fulfilling all the requirements specified in section 1 (Membership) may enroll in the Program by creating a personal account at www.bjornborg.com, hereinafter the “Site”).
2.2 When signing up for the Program and creating your personal account, you will be required to provide your email address, name and create a password. You are solely responsible for maintaining the accuracy of your account information and for updating it as required.
2.3 Only one Program account may be associated with a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment.
2.4 The program is available in SEK and the Swedish market.
3. HOW THE PROGRAM WORKS
3.1 The Program is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences on the Site. You are able to earn points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions. Once you earn points and reach a certain loyalty tier, you may be eligible for certain benefits and rewards applicable to that tier, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to earn points and reach Program loyalty tiers will be posted on the Site or may be published through other media (e.g., in marketing communications, social media, etc.). Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.
3.2 The Program is a tier-based program determined by the number of points a member has earned on eligible purchases and through qualifying activities, beginning on the date when you enrol. There are 3 tiers with associated benefits:
|Level||Team Borg points|
|Level 1, Rising Star||0 - 4 999 points|
|Level 2, Champion||5 000 - 14 999 points|
|Level 3, Legend||15 000 + points|
3.3 Members receive 1 points for 1 SEK spent on purchases at www.bjornborg.com. The program may be available for in store purchases in such stores and in such countries as Björn Borg may decide from time to time. Eligible purchases include regular priced merchandise (unless otherwise specified by us) and exclude eGift Cards, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team on firstname.lastname@example.org.
Björn Borg is located in Stockholm, Sweden. We distribute our products to wholesale customers worldwide. To contact Björn Borg and Customer Service, see details below:
BJÖRN BORG RETAIL AB (Org.nr. 556577-4410)
CUSTOMER SERVICE WEB
Operating Hours: M-F 09:00 am to 17:00 pm