logo-bjornborgspritespritespritespritespritespritespritespritespritespritespritesprite

Customer Service

FAQ

ORDERING

How can I be sure that my order went through?

After submitting your order, you will be directed to the order confirmation page which you can print for your records. In addition, you will receive email confirmation, usually within minutes. We recommend checking all details are correct, if not please contact us immediately.

I forgot to use my promotion code?

We are unable to apply discounts after your order has been placed online.

I cannot apply a promotion code?

First double check the code is correct and valid - please note promotion codes in general cannot be used with discounted items (ex: sale). If you are experiencing problems when applying a promotional code on the checkout page, contact us prior to placing the order and we will assist.

What are the Terms and Conditions for promotions and discount codes?

Unless stated otherwise, promotions cannot be combined (used together with a transaction/sale). Enter only one promotional code at checkout. The first code entered will apply any discount to the total transaction/ sale, we recommend choosing the promotion best suited for your purchase.

1. Enter the valid promotion code in the promotional code box on the checkout page
2. Click "Ok"
3. Check the sum of your order has been adjusted in accordance with applicable code
4. Proceed to payment page

Is your order a gift?

If your purchase is a gift, at checkout you can choose to have your order gift-wrapped by Björn Borg. For €3.95 we will gift wrap you order - for multiple gift wrapped products, please place multiple orders.

How can I cancel my order?

An order can be cancelled at any point prior to the fulfilment and shipment of your order. If you wish to cancel, please contact us at customerservice@bjornborg.com to confirm the cancellation. When cancelling, make sure to include full name, order number, and a clear declaration you wish to cancel the order. If your order has already shipped, you can return your purchase to us in accordance with our return policy described below.

PAYMENT

How can I pay for my order?

On BjornBorg.com we accept most common credit cards (Visa Credit/ Debit, MasterCard, Maestro, and American Express). We only accept credit cards from countries where we ship. For your safety and security we require you to enter your Card Verification Number (CVN) when paying with credit card. We are unable to accept cash, checks, postal orders, or gift certificates for online purchases at Björn Borg retail locations.

Can I pay by Invoice?

We currently do not offer payment by invoice at BjornBorg.com.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:
Is the card out of date?
Are the card details entered correctly? Is the CVC code correct?
If the problem persists please contact your bank or credit card provider.

Is VAT, freight costs and custom fees included in the price?

Prices on bjornborg.com include local VAT. Discount is not given on products where VAT is not applicable. Björn Borg reserves the right to amend prices to reflect any changes in local VAT. For customers living on the Channel Islands, please use the International website here for local VAT. For non-EU customers additional VAT, use tax, customs charges, or other levies may be incurred by local authorities (such as local customs authority upon import). Any such additional charges must be borne by you (the recipient).

What currency will you withdraw the payment in?

Your credit card will be billed in GBP. Your bank or credit card provider will automatically convert the charges should the local currency differ.

SHIPPING AND DELIVERY

Shipping costs?

We ship all orders to the UK from Sweden with DHL Weltpack for £3.95. 

How do I know when my order has been shipped?

We try to process and ship all orders within 1-2 business days. When your order is dispatched you will receive a shipping confirmation email with all the details of your order so you know your new Björn Borgs are on the way!

When will I receive my order?

We send all orders by DHL Weltpack and it normally take 4-5 days from dispatch to arrive. 

Can I track my order?

Yes, with DHL you can track and trace your order. The tracking number will show in the shipping confirmation e-mail once your order is dispatched. You can use this to track your order on the DHL website.

What do I do if I haven´t received my order?

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. We ask you allow 7 working days from order dispatch prior to alerting us your order has not been received. Orders that are returned to us due to an insufficient or incorrect address will not be returned to you and will only be re-sent at your expense. Additionally, orders abandoned by you for any reason will not be returned, and will only be re-sent at your expense.

Deliveries & Customs?

For non-EU customers additional VAT, use tax, customs charges, or other levies may be incurred by local authorities (such as local customs authority upon import). Any such additional charges must be borne by you (the recipient).

Can I get delivery to a P.O. mailbox?

We currently do not send to P.O. mailboxes.

RETURNS

What is your return policy?

We are not satisfied until you are. If you are not 100% satisfied with your purchase from www.bjornborg.com send it back within 30 days (from initial order date).

THIS IS HOW YOU DO IT:

1. Go to the DHL Return page here. 
2. Enter your contact details, set company to "Björn Borg Retail AB" and please add your order number as "Reference 1".
3. Download and print the return form.
4. Place the products you wish to return in a parcel (all goods must of course be unused and in their original condition).
5. Cut the label along the marking line and stick it on your return parcel.
6. Drop off the parcel at a DHL Service Point of your choice within 30 days. The parcel will be accepted free of charge. You can find a nearby DHL Service Point here.
7. You will get a printed receipt from the employee at the service point including the shipment number of the parcel. This number allows you to track your parcel online here. 

Please note that Björn Borg cannot refund any delivery, tax or duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.

How I do complain on a product purchased on BjornBorg.com?

To address a complaint we require a written description and image describing the reason for the complaint, sent to customerservice@bjornborg.com. In some instances we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.

When will I get my money back?

Returns mailed to Björn Borg can take up till two weeks to process after receiving. Once returns are processed, a credit will be issued to the original payment type used to complete the purchase.

Do you offer free returns at www.bjornborg.com?

Yes. To return an item follow the instructions listed above, and send the products you wish to return back to Björn Borg within 30 days (from initial order date).

I have purchased a Björn Borg product in a physical store, how do I change or reclaim my purchase?

All purchases made in a physical store are referred to the store where the item was originally purchased - this applies to purchases made in other cities and countries.

PRODUCTS

Why Björn Borg products?

We create sports fashion designed to make people look and feel active and attractive. A promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.

How do I wash my Björn Borg´s?

Treat your Björn Borg´s with love. On the product pages you can read how to best care for your new favourites.

SIZE GUIDE

General size guide

to view the complete size guide.

MY ACCOUNT

How can I check the status of my order?

If you are a registered user of www.bjornborg.com, simply login to the account to view your order history by date or order number. You can browse order history and track the status of all orders. If you are not a registered user of the website, you can use the order number to check the status of a shipment. If you require additional assistance, please contact customer service at customerservice@bjornborg.com.

How can I get an account?

To create a new account, simply click on the ACCOUNT button and fill in the information required, an account creation email will be sent to upon creation.

My password does not work. What should I do?

If the password provided does not work, or you have forgotten your password, navigate to the LOGIN menu, choose the FORGOT PASSWORD link, and follow the instructions provided. If trouble persists, and you require additional assistance, please contact customer service at customerservice@bjornborg.com.

Welcome to Björn Borg

Please select your country below

Password reset

Back to login

Register

Already have an account? Login here

Terms

TERMS OF SALE

The following Terms of Sale apply to sales at www.bjornborg.com (”the Web Shop”) with the exception of US sales. You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Björn Borg in the future. For the Terms of Sale regarding our US webshop, please visit the US shop.

Orders

The Web Shop is intended for sales to consumers only. If you are below the age of 16 you must gain parental approval before submitting any order through the Web Shop. A binding purchase agreement is concluded when your order have been confirmed by us (Order Confirmation). 

On rare occasions a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. Björn Borg may propose an alternative product or if that is not possible or if such alternative product is rejected may have to cancel part of or the entire order. Björn Borg reserves the right to cancel an order if fraud or similar activity, such as unauthorized use of another´s credit card, is suspected.

Price and Payment

The prices at the Web Shop are current prices and may be changed at any time. Björn Borg is not bound by price indications in the Webshop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occured due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are inclusive of local VAT and are payable in the currency indicated at the Web Shop. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Promotions and Discount codes

All campaigns with reduced price are limited in time. Multiple offers can normally not be combined. A discount code or voucher is only valid once per customer and purchase. In case of obvious misuse of offers, such as coupons and promotion codes, the Web Shop reserves the right to cancel the order in question.

On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.  

Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.

Delivery

We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered to you within five to ten business days. Delivery times are estimates only and particularly during high season (e.g. Christmas) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to most countries but may not ship to certain countries outside the European Union. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the European Union. For orders from and shipments to the US, please refer to our separate US Web Shop. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Right of withdrawal and Returns

We offer you a “no questions asked” 30-day right-of-withdrawal from your purchase, calculated from the date you order the goods. If you wish to make such a return please follow out . Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition – for sealed items, e.g. shorts or panties, with the seal unbroken. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns hereunder shall be sent to or to the other address specifically instructed by us. If we have included a return form in your delivery you should use such return form. In case of a return or exchange the risk (for loss or damage during delivery) is on the customer. Items purchased at the Web Shop cannot be returned in or through any physical Björn Borg Store.

Personal Data

By submitting an order at the Web Shop you consent to us processing your personal data. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment. We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes and to improve the services and design of the Web Shop. Your personal data may be transferred by us to another company of our company group and/or to certain selected third parties involved in e.g. payment transactions or deliveries, some of which may be located outside the European Union (and which may therefore involve transfer of data to such non-EU countries), but then only to meet our commitments to you in connection with your purchase. We reserve the right to submit your personal data, in whole or in part, as may be required following a mandatory order of the police or prosecutor’s office or by a court of competent jurisdiction or another government agency having appropriate authority, including for the investigation of (suspected) fraud or other crime against you or a third party. Such disclosure will be limited to personal data that are relevant and/or necessary to meet such request and we will do our best to keep you properly informed of any such disclosure.

Your personal data will be stored only for as long as is needed or for as long as is provided by law. Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. In case you wish to be removed from any direct mailing lists, please contact our Customer Service. We will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s) at the Web Shop.

Certain products referred to at the Website may not be available in your country. Please contact your local store or distributor for more details about what products are available in your country (please refer to our Store Locator and/or Distributor list at the Website).  We disclaim liability for any apparent typos on the Website. While we aim at providing as accurate as possible descriptions and images on the Website, there may be minor colour variations between the images and the actual products sold by us, due to a number of factors such as the colour contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.

Applicable Law

Theses Terms and Condition shall be goverened by the laws of Sweden 

Contact us

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team on customerservice@bjornborg.com.

Björn Borg is located in Stockholm, Sweden. We distribute our products to wholesale customers worldwide. To contact Björn Borg and Customer Service, see details below:

Visiting address:

BJÖRN BORG RETAIL AB (Org.nr. 556577-4410)
Tulegatan 11
SE-113 53
Stockholm
Sweden

CUSTOMER SERVICE WEB
Operating Hours: M-F 09:00 am to 17:00 pm
Email: customerservice@bjornborg.com 

DISTRIBUTORS
Regional Wholesale Distributors carry Bjorn Borg products. Feel free to contact them for more specific information.

Stay in the game
subscribe to our newsletter

Search

  • Your basket is empty...
  • Care for some suggestions?

Terms

Villkor

Betalning:

Betalning sker mot faktura via vår fakturaleverantör Klarna. En pappersfaktura medföljer din prenumerationsorder och du betalar först efter att du mottagit dina varor. Betalningsvillkoren är 15 dagar. För mer information eller om du har frågor om angående din faktura är du välkommen att kontakta Klarna på +46 (0)8 120 120 00. För att göra en beställning måste du vara över 18 år.

 

Leverans:

Prenumerationsorders levereras endast till aktuell folkbokföringsadress.

Oberonde av tidpunkt för start av prenumeration skickas prenumerationsordern från vårt lager den första vardagen i nästföljande månad, efterföljande prenumerationsorder skickas varannan månad.



Personuppgifter:

När du startar en prenumeration godkänner du att Björn Borg får använda dina personuppgifter i samband med att prenumerationsordern läggs vid nästkommande utskickstillfälle. Vi varken säljer, hyr, lånar ut eller överför någon personlig information från våra kunder till någon oberoende tredje part. Personuppgifter skyddas självklart förutom av Björn Borgs sekretesspolicy även av tillämplig lag.



Uppsägning av prenumeration:

Som prenumerant har du rätt att när som helst avsluta din prenumeration. En uppsägning behöver vara oss tillhanda senast den 15:e innevarande månad för att nästkommande prenumerationsorder inte ska skickas ut. Uppsägning av prenumeration sker via kundtjänst som nås antingen per mail  customerservice@bjornborg.com eller telefon +46 8 506 33 774. 

 

Björn Borg förbehåller sig rätten att säga upp en prenumeration/stoppa en leverans om felaktiga personuppgifter angivits och/eller adressuppgifter andra än folkbokföringsadress angivits, om kundens köp avslås vid kreditprövning via Klarna, om tidigare obetalda fakturor föreligger eller om företaget av annan anledning bedömer att risk för utebliven betalning föreligger.



Ersättningsprodukt:

Om en/flera av produkterna skulle vara slut i lager förbehåller vi oss rätten att skicka en motsvarande ersättningsprodukt.

Allmänna villkor:

I övrigt gäller våra allmänna villkor

We use cookies to improve your experience on our website. Read more in our cookie policy. By browsing this website, you agree to our use of cookies. I got it, hide this message.