FAQs
Sale & Promotions
I purchased something just before the sale started, can I get the sale prices on my order?
I have a promo code that I want to use but it doesn't apply?
When will I receive my sale order?
During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions. Thanks for your great understanding.
I want to return an item to make an exchange?
Shipping
Shipping Costs?
Please note all orders are shipped from Sweden. Local tax and VAT may occur for orders above 350 NOK.
How do I know when my order has been shipped?
Click here to track your order
Our aim is to always process and dispatch all orders within 1-2 business days. During busy times like sale or local public holiday, order processing might take additional time.
When will I receive my order?
Click here to track your order
What do I do if I haven't received my order?
If you have not received your order after 5 business days from dispatch, kindly double check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact the our Customer Success Team right here for investigation.
Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.
We recommend you placing a new order ensuring the address is correct.
Orders
How can I be sure that my order went through?
How do I apply my promotion code?
How to apply your promotion code:
- Enter the valid promotion code in the promotional code box "Apply Discount Code" at checkout
- Click "Apply Discount"
- Check the sum of your order has been adjusted in accordance with the promotional offer
- Proceed to payment
I forgot to use my promotion code?
I have a gift card - how do I apply this?
How to apply your gift card code:
- Enter the valid gift card code in the gift card code box "Apply Gift card" at checkout
- Click "Apply"
- Check the sum of your order has been adjusted in accordance with your gift card
- Proceed to payment
Can I make any changes or cancel my order?
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I cannot place an order?
- - Please make sure that you are at the site for the country that you wish to order to. It should look like this for Norway: https://www.bjornborg.com/no. Please click here
- - Check your web browser. Often older or outdated software just doesn't work as well with our site. Generally speaking the Chrome browser has the fewest problems.
- - Clean out your cache memory as cookies can block your function
- - Make your purchase as a "guest" (just a describing sentence, as we all know that you're our very important customer) instead of logging onto your account
- - Try with another payment solution or another credit card if possible!
- - If nothing seems to be working, please try using another device and make sure that you're at the site for the country that you wish to order to!
If the address is incorrect and cannot be delivered, it will be sent back to our warehouse and you will be refunded as soon as we have processed it in our warehouse in Sweden.
I have not received my order confirmation?
Payment
What are my payment options?
- - Card payment - credit or debit card (Visa, Mastercard)
- - Invoice (Pay within 14 days from order dispatch. Invoice option is only possible when ordering to your registered address)
- -Direct Payment (Payment directly through your bank)
- -Paypal
Products
Why Björn Borg products?
How do I wash my Björn Borgs?
Where can I find your size guide?
Returns & Refunds
What is your return policy?
Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear and Swimwear bottoms can only be returned if unopened in the original packaging, unworn and in the same condition as delivered, with all tags attached.
How do I return an item?
1. Place the products you want to return in a package (underwear must have an unopened seal).
2. Fill in the return form enclosed in your original shipment and include it in your return parcel.
3. Please mail back your return within 90 days of receipt to the address stated on the return form. You can choose to send it back using any postal service. You will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse. Therefore we recommend obtaining a receipt from the postal service as proof of postage.
Please be informed that return charges will be at customer's expense.
Return address:
Björn Borg AB
c/o DHL Freight AB
Företagsgatan 64
50464 Borås
SWEDEN
Please note that Björn Borg cannot refund any delivery, tax or duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.
You will see your money back as soon as your return reaches our warehouse in Sweden. You will be refunded in the same way as when you made the purchase.
Do you accept returns on underwear?
If you have any additional questions regarding your return, please contact our Customer Success Team right here.
When will I get my money back?
Can I return an item to a Björn Borg store?
I paid my order with a gift card, how will I be refunded?
I want to exchange an item to another‚ how can I do that?
Contact
How do I contact you?
Our aim is to respond to all e-mails within two working days.
We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed
Do you have a phone number?
For any inqiry about your ongoing purchase with Björn Borg.com, please send an e-mail to [email protected]
Size & Fit
Where can I find your Size Guide?
Are your sizes in EU or US standards?
My account
How can I create an account?
Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.
Why should I create an account?
- - Order History
- - Faster and easier checkout. Configure your billing and shipping information to make checkouts a breeze.
- - News & exclusive offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
How do I recover my lost password?
Claims
How I do complain on a product purchased on bjornborg.com?
To protect your integrity, we kindly ask you to exclude yourself from the picture.
If the claim is approved, you will be compensated in the following order:
- If possible, a new product
- Gift card equaling the value paid for the product
- Refund
Sustainability
B. Tomorrow - What is that?
For full insight in our sustainability work, check out this link.