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FAQ

ORDERING

How can I be sure that my order went through?

After submitting your order, you will be directed to the order confirmation page which you can print for your records. In addition, you will receive email confirmation, usually within minutes. We recommend checking all details are correct, if not please contact us immediately.

I forgot to use my promotion code?

We are unable to apply discounts after your order has been placed online.

I cannot apply a promotion code?

First double check the code is correct and valid - please note promotion codes in general cannot be used with discounted items (ex: sale). If you are experiencing problems when applying a promotional code on the checkout page, contact us prior to placing the order and we will assist.

What are the Terms and Conditions for promotions and discount codes?

Unless stated otherwise, promotions cannot be combined (used together with a transaction/sale). Enter only one promotional code at checkout. The first code entered will apply any discount to the total transaction/ sale, we recommend choosing the promotion best suited for your purchase. How to redeem your promotion code:

1. Enter the valid promotion code in the promotional code box on the checkout page
2. Click "Ok"
3. Check the sum of your order has been adjusted in accordance with applicable code
4. Proceed to payment page

Is your order a gift?

We currently do not offer gift wrapping at BjornBorg.com

How can I cancel my order?

An order can be cancelled at any point prior to the fulfilment and shipment of your order. If you wish to cancel, please contact us at customerservice@bjornborg.com to confirm the cancellation. When cancelling, make sure to include full name, order number, and a clear declaration you wish to cancel the order.

PAYMENT

How can I pay for my order?

On BjornBorg.com we accept most common credit cards (Visa Credit/ Debit, MasterCard, Maestro, and American Express). We only accept credit cards from countries where we ship. For your safety and security we require you to enter your Card Verification Number (CVN) when paying with credit card. We are unable to accept cash, checks, postal orders, or gift certificates for online purchases at Björn Borg retail locations.

Can I pay by Invoice?

We currently do not offer payment by invoice at BjornBorg.com.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:
Is the card out of date?
Are the card details entered correctly? Is the CVC code correct?
If the problem persists please contact your bank or credit card provider.

Are tax, freight costs, and custom fees included in the price?

For non-EU customers additional VAT, use tax, customs charges, or other levies may be incurred by local authorities (such as local customs authority upon import). Furthermore, certain bank and credit/ debit cards may charge an international purchase transaction fee. Any such additional charges must be borne by you (the recipient) and unfortunately we are unable to inform which specific charges will apply for your purchase. For additional details contact your local customs authority or banking institution. 

What currency will you withdraw the payment in?

Your credit card will be billed in USD (US website) or CAD (Canadian website). Your bank or credit card provider will automatically convert the charges should the local currency differ.

SHIPPING AND DELIVERY

Shipping Costs?

For US orders with an order value below $100 (USD), shipping costs $11.99. For US orders with an order value exceeding $100 we offer free shipping. All orders are shipped from Sweden.

How do I know when my order has been shipped?

We try to process and ship all orders within 2-3 business days. When your order has shipped you will receive another email so you know your new Björn Borg´s are on the way!

When will I receive my order?

Orders ship from Sweden within 2-3 business days of order confirmation. Some packages can take longer due to postal delays. Orders can also be delayed because of customs procedures in non-EU countries, customs charges apply at your expense.

Can I Track my order?

Yes, you will receive a tracking link with your delivery confirmation. If you do not receive the link, please contact Customer Service at customerservice@bjornborg.com.

What do I do if I haven´t received my order?

Please allow 10 business days for US and Canadian orders to be delivered prior to contacting us regarding your purchase. If you need help tracking your order, please provide your order number. Orders that are returned to us due to an incomplete or incorrect address will not be returned to you and will only be re-sent at your expense. Additionally, orders abandoned by you for any reason will not be returned, and will only be re-sent at your expense.

Deliveries & Customs?

For non-EU customers additional VAT, use tax, customs charges, or other levies may be incurred by local authorities (such as local customs authority upon import). Packages whose declared value is under $200 will generally be cleared without any additional paperwork prepared by CBP. Any such additional charges must be borne by you (the recipient). Goods shipped by courier, express, or other commercial service usually are expedited through CBP by a customs broker hired by that commercial service and then delivered seamlessly to your door. Customs brokers are not CBP employees. There are a number of different charges associated with these services, including shipping and handling, the fees charged by the service for clearing the merchandise through CBP, as well as any Customs duty and processing fees that may be owed on your importation.

We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.

Can I get delivery to a P.O. mailbox?

We currently do not send to P.O. mailboxes.

RETURNS

What is your return policy?

We are not satisfied until you are. If you are not 100% satisfied with your purchase from www.BjornBorg.com send it back within 30 days (from initial order date). We will refund the value of the goods upon receiving. You pay all relevant freight costs for returns. For more info about returns, go to RETURNS.

How I do complain on a product purchased on bjornborg.com?

To address a complaint we require a written description and image describing the reason for the complaint, sent to customerservice@bjornborg.com. In some instances we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.

When will I get my money back?

Returns mailed to Björn Borg can take up till two weeks to process after receiving. Once returns are processed, a credit will be issued to the original payment type used to complete the purchase.

I have purchased a Björn Borg product in a physical store, how do I change or reclaim my purchase?

All purchases made in a physical store are referred to the store where the item was originally purchased - this applies to purchases made in other cities and countries.

PRODUCTS

Why Björn Borg products?

We create sports fashion designed to make people look and feel active and attractive. A promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.

How do I wash my Björn Borg´s?

Treat your Björn Borg´s with love. On the product pages you can read how to best care for your new favourites.

SIZE GUIDE

General size guide

to view the complete size guide.

MY ACCOUNT

How can I check the status of my order?

If you are a registered user of www.BjornBorg.com, simply login to the account to view your order history by date or order number. You can browse order history and track the status of all orders. If you are not a registered user of the website, you can use the order number to check the status of a shipment. If you require additional assistance, please contact customer service at customerservice@bjornborg.com.

How can I get an account?

To create a new account, simply click on the ACCOUNT button and fill in the information required, an account creation email will be sent to upon creation.

My password does not work. What should I do?

If the password provided does not work, or you have forgotten your password, navigate to the LOGIN menu, choose the FORGOT PASSWORD link, and follow the instructions provided. If trouble persists, and you require additional assistance, please contact customer service at customerservice@bjornborg.com.

MARKETING

Does Björn Borg have an affiliate program?

Yes - we collaborate with Commission Junction in the US and Canadian markets. Register today to take part in our program.