FAQ
Is the merchandise in the webshop the same as in your retail stores?
Currently we offer most of our underwear collection that is sold in the retail stores at bjornborg.com. Occasionally we offer styles and sizes at bjornborg.com that are not available in our retail stores.
How can I unsubscribe?
unsubscribe@bjornborg.com
Is it safe to give my personal info online?
You can tell that a browser is secure in a couple different ways: In a non-secure mode, the web site address begins with "http://". In a secure mode, the address should begin with "https://" - that "s" stands for "secure". You will notice yourself entering a secured zone after you enter in your billing information when placing an order.
Some browsers will display a window that notifies that you are entering a secured zone. While in that secured zone, you will be receiving pages in an encrypted format. On the bottom left or right hand corners of your browser window, you should see an icon symbol that indicates you are in a secured zone. Netscape 1.x, 2.x & 3.x will display a solid key symbol on a secured site and broken key symbol on a non-secured site. Netscape 4.x will display a closed padlock symbol on a secured site and an open padlock symbol on a non-secured site. All current versions of Internet Explorer will display a closed padlock symbol on a secured site and an open padlock symbol on a non-secured site.
For more information regarding Privacy on our site, visit our Privacy Policy.
What countries do you ship to?
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chile
China
Colombia
Comoros
Congo-Brazzaville
Congo-Kinshasa
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Islands
Fiji
Finland
France
French Guinea
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Great Britain
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea Bissau
Guyana
Haiti
Holland
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Moldavia
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
New Caledonia
New Zealand
Nevis
Nicaragua
Niger
Nigeria
Niue
North Korea
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saipan
Samoa, Western
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia-Montenegro
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Somalia
Somaliland
South Africa
South Korea
Spain
Sri Lanka
St. Barthélemy
St. Eustatius
St. Kitts
St. Lucia
St. Maarten
St.Vincent
Sudan
Suriname
Swaziland
Switzerland
Syria
Tahiti
Taiwan
Tajikistan
Tanzania
Tchad
Thailand
Togo
Tonga
Trinidad - Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
USA
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Yemen
Zambia
Zimbabwe
Do I have to sign for my shipment when it arrives?
We suggest you consider selecting our Next Day service to guarantee the receipt and delivery date of your package, which will require for you to be there to then sign for at that time. If you are not able to be home to sign for the package, consider having it delivered to your workplace. If you select Ground Service, the shipper will leave the package at your door without a signature or proof of delivery being required. Some exceptions may apply.
What if my package is not delivered?
Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer's expense. Please send an e-mail to custserv@bjornborg.com if your package has not been delivered in the calculated time span.
How can I ask a question about ordering?
If you can't find an answer to your question here, then please send an e-mail to custserv@bjornborg.com. Our customer service representatives will get you a swift reply with helpful answers. For US customers please call our customer service line toll free at 1-866-970-2567.
Can I use my bjornborg.com gift cards in a retail source?
Bjornborg.com gift cards are only redeemable at the bjornborg.com Online Store; they cannot be used at Björn Borg retail locations.
What is Swedish Exports?
Swedish Exports is a part of Björn Borg's ongoing missions. The cause: to spread the Swedish underwear revolution across the world.
Contrary to what most people believe, Swedes do not walk around naked having sex with polar bears before hanging themselves. That time has passed. Today, most modern Swedes are dressed in our colourful underwear. It works. Suicidal rates and animal molestation are at all-time low. So naturally we want to spread the word to the rest of the world. To do that, we need your help. If you own a Björn Borg garment, put it on and take a picture of you being you. Upload it and cross your fingers.
Why isn't my picture published?
Maybe it wasn't funny enough. Maybe we believe it don't do you justice. Maybe we already have 20 jackass imitations from your part of the planet. Whatever the reason may be, remember it is an honour to appear on Swedish Exports. Bjornborg.com is not directed at kids under the age of 15, and no one under the age of 15 should provide personal information or pictures to be published on this Web site. The publication of pictures is done at the discretion of bjornborg.com. If you find a picture that you don’t think should be there, please send an e-mail to swedishexports@bjornborg.com and explain why.
How do I maximize my chances of being published?
Have fun, be creative. You don't have to look spectacular, let the garment do its magic.
Your chances might ten-fold if you live in some far-off location, or if you pose in front of some famous building or with some exotic animal. Faked authenticity is what we're aiming at.
How can I be sure that my order went through?
When we receive your order, you will receive an e-mail confirmation usually within minutes.
How is tax and customs fees calculated?
Applicable sales tax is calculated according to the country to where it is being shipped.
Orders outside of the European Union are responsible for all duties and taxes assessed by their country's customs.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another email.
Will you convert my total into my currency?
No. We bill your credit card in Euro and your credit card company will convert the charges for you.
Questions/Contact Us
If you have any questions or comments please contact us at: custserv@bjornborg.com